I dropped into the local Harley Davidson dealer this afternoon to check to see if my 09 Road King was ready to take home. I didn't know what to expect, I hadn't heard from them since I was there on Monday and was a little concerned.
Walking into the service area I saw it waiting, assembled, washed and I was pleased. The next potential for issues was the invoicing in term of what work was warranty related and what might not be. Being a pessimist I always expect the worst and given that this was really the first time I'd had an incident like this with the Harley Davidson at the dealership I was interested to see if they might try anything......odd. It hasn't always been plain sailing there with other stuff, recalling the recent tyre debacle and some of the customer service issues surrounding the fitting of my 103 Kit, so let's see....
My expectation....
- Fitting new throttle grip - warranty
- Fitting new spark plug lead - warranty
- Fitting new willie-g embossed derby cover - parts and maybe fitting for labour at my cost
- investigation of engine noise, replacement of compensator nut and associated primary oils etc - should be warranty but let's see, this was my area of concern.
I spoke a woman at the service counter who did a quick check in their records and said she'd need to get the Service Manager. Oh, Oh.... here it comes popped into my head. A little bit later the service manager emerged, said g'day and we walked around the bike. He told me it was ready to go, but the invoice hadn't been done up. I'd driven there so I couldn't leave with the Road King so I told him I'd be back an hour later to pick it up and we'd sort the costs out then.
An hour or so later I returned to the Harley Davidson dealership, hopeful but ready for a barney if it came. The service manager was in the office on the phone. He grabbed an invoice handed it to the woman I'd seen earlier and the total cost, less than $70 for the derby cover an they didn't charge me for fitting it. To be honest, I was a very happy customer at that point. A perfect result for me and exactly what I was hoping for.
In fairness, in this blog I tell it as it is, if they stuff up, I write it. If they do good, I write it and I've written both in the past. So far the resolution of this issue has been handled perfectly by them. I'll be riding the my Road King tomorrow to see if the issues themselves have been resolved. But for now, good job Harley Davidson dealer guys! There's been more good than bad now.
